We were discussing approaches to response management (a.k.a. Nurturing) within marketing questions. So you run the marketing activity and a bunch of people “raise their hand” . Perhaps they go to your website and they download a white paper in exchange for some contact information.
The question was: What is the most appropriate next touch? Should you pass the contact information to a telemarketing resource to engage by phone, or should you contact them via email?
My own views on the appropriate answer to this question continue to evolve. What would your answer be?